At Le Mercière restaurant, we are committed to protecting your privacy and handling your personal data with the utmost care. This privacy policy explains how we collect, use, and protect your personal information when you use our website www.lemerciere.com, in compliance with the General Data Protection Regulation (GDPR).
Introduction
The protection of your personal data is a priority for Le Mercière restaurant. This privacy policy explains what information we collect, why we collect it, and how we use it. By using our website, you agree to the terms of this policy.
1. Data collected
We collect several types of data when you interact with our website. This data may include personal and technical information, collected in various ways:
- Cookies : We use cookies to enhance your experience on our website. These cookies help us analyze website usage, personalize your experience, and improve our services. For more information on cookie management, please refer to our Cookies section in the Legal Notice.
- Technical data : We automatically collect data related to your device, such as your IP address, browser type, and the pages you visit on our website.
- Contact emails : When you send us an email via the buttons on our website, some emails are pre-filled to help you include all necessary information for processing your request. This may include your name, surname, phone number, email address, event date, and number of guests. You are free not to provide some of this information, as the email is written and sent at your discretion.
This data is collected to process your requests, improve our services, and personalize our communication with you.
The website www.lemerciere.com does not offer user account creation or any service requiring authentication. Therefore, no personal data related to an account is collected.
2. Purposes of data collection
The data collected is used for the following purposes :
- To improve website navigation : By collecting information on how you use our website, we can enhance the user experience and optimize site performance.
- To analyze website usage for statistical purposes : We use the collected information to perform statistical analyses to improve the usability and effectiveness of our website and services.
- To personalize the user experience : Cookies allow us to remember your browsing preferences, providing a smoother and more personalized experience during your future visits.
- To send you information about restaurant services or news, only if you have requested it.
3. Legal basis for processing
The processing of your personal data is based on the following legal grounds :
- Consent : You consent to the use of cookies and to the receipt of commercial communications (by email, for example).
- Performance of a contract : The processing of personal data collected via contact emails is necessary to fulfill the requested services, such as responding to information or quotation requests. These data are not collected on the website itself but by email, and the information provided to the restaurant is entirely at your discretion.
4. Data sharing
We are committed to not selling, renting, or transferring your personal data to third parties for commercial purposes. However, we may share your data with certain external service providers as part of the operation of the website or associated services. These providers are carefully selected and authorized to use your data only to perform their assigned tasks, in accordance with our instructions.
We ensure that these providers comply with Regulation (EU) 2016/679 of 27 April 2016 (GDPR), particularly regarding confidentiality and data security. They are bound by subcontracting agreements that meet GDPR requirements, ensuring the secure processing of your data.
The providers with whom we share data include hosting services, website analytics tools (e.g., Google Analytics), and email marketing service providers.
5. Data retention period
We retain your personal data only for as long as necessary to achieve the purposes mentioned above and in accordance with legal requirements. Data collected via cookies is stored in your browser, not on the restaurant’s website server.
6. Data security
We implement appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure. These measures include :
- SSL encryption : The website uses an SSL certificate to secure data transmission between your browser and our server. - Access controls : Access to personal data is limited to employees and service providers who need this information to perform their specific tasks.
We also perform regular backups of the website and data to ensure recovery in case of accidental loss or security breach.
Despite our efforts, no method of transmission over the Internet or electronic storage is completely secure. We encourage you to adopt your own security measures, such as using strong passwords and keeping your software up to date.
7. Your rights
In accordance with the GDPR, you have the following rights regarding your personal data :
- Right of access : you can request access to your personal data that we process. - Right of rectification : you can request the correction of inaccurate or incomplete data. - Right to erasure : you can request the deletion of your personal data in certain circumstances. - Right to restriction of processing : you can request to restrict the processing of your data in certain circumstances. - Right to object : you can object to the processing of your personal data for legitimate reasons. - Right to data portability : you can request to receive your personal data in a structured and commonly used format, and transfer it to another data controller. - Right regarding data after death : you can define instructions for the handling of your data after your death.
Response time: We are committed to responding to your request within 30 days from receipt. This period may be extended by 2 months if necessary, depending on the complexity or number of requests. If this is the case, we will inform you of the extension and the reasons for the delay within the initial response period.
To exercise these rights, please contact us at: 56lemerciere@gmail.com. We will respond as soon as possible.
8. Cookies
Cookies are small files stored on your device (computer, smartphone, tablet) when you browse our website. These files help improve your online experience by analyzing how you use our site and providing features tailored to your preferences.
You can configure your browser to accept or refuse cookies. Please note that refusing some cookies may make certain website features unavailable. For more information on managing cookies, refer to the Cookies Policy on our website.
For details on the types of cookies used, their purposes, and how to manage your preferences, please refer to the “Cookies” section of our Legal Notice.
9. Changes to this privacy policy
This privacy policy may be updated at any time to reflect legal, technical, or commercial developments. We will inform you of any changes through our website.
10. Contact
For any questions about this policy or to exercise your rights, please contact us at :
Restaurant Le Mercière César Ponsonnet 56 rue Mercière 69002 Lyon
56lemerciere@gmail.com
11. Supervisory authority
If you believe your rights are not being respected, you have the right to file a complaint with the competent supervisory authority, in France the CNIL (Commission Nationale de l’Informatique et des Libertés).
You can contact the CNIL at the following address :
CNIL 3 Place de Fontenoy TSA 80715 75334 Paris Cedex 07 France Website: www.cnil.fr
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